1. Design file (vector formats like .eps, .cdr, or .dwg preferred, or an image).

2. Sign dimensions (exact size).

3. Lighting preference (front-lit, back-lit, side-lit, or a combination—or select from our catalog).

We’ll send your quotation within 24 hours of receiving these details.

Need help? Contact us—we’re happy to guide you!

1. Production: 7 business days (varies by order size & complexity)

2. Shipping: 3–5 business days via DHL (door-to-door)

3. Total Lead Time: ~12 business days from order confirmation

Need it sooner? Contact us—we may accommodate rush requests when possible.

All our signs come with a 1-year warranty. If any issues arise, we'll replace the defective parts free of charge.

We carefully evaluate potential agents and prefer to begin with a trial partnership. This allows both sides to assess compatibility before discussing a formal agency agreement.

Our signs products are waterproof and weatherproof.
If you are concerned about this, please let us know the climate characteristics of your area, such as strong sunlight or heavy rain, so that we can provide targeted protection measures.

Yes, we can use your custom font for the signage. Kindly provide the font file (preferably in .TTF, .OTF, or other compatible formats) along with your order details.

Preferred:Vector files (.AI/.EPS/.PDF) with fonts converted to outlines.
Acceptable:Raster files (.JPG/.PNG) for estimates only (less accurate pricing).

We guarantee accurate Pantone color matching using industry-standard processes.

Yes, photos help us assess the location, building style, and determine the optimal installation solution.

We recommend 316 stainless steel with a painted finish for maximum corrosion resistance.

We pride ourselves on delivering timely, professional custom sign services. You’ll typically receive a quote within 1 business day.

We’ll provide options in different materials and production methods to suit your budget. With various letter styles available, we’ve got you covered.

While we don’t offer wholesale pricing, we provide fair and competitive rates for all customers. Every order receives an appropriate discount based on project details.

Due to potential fluctuations in exchange rates, material costs, and labor expenses, our quotations remain valid for 15 days from the issue date.

Yes, we’ll provide photos of the finished signage for your approval before shipping. Production will only proceed to delivery upon your confirmation.

Generally, changes during production aren't permitted as they impact the entire order process. Minor modifications may be possible depending on production stage, while significant changes would require a revised quote and restart of manufacturing.

The average lifespan of our LED units is 2-3 years. For compatible styles, LED replacement is straightforward. Please contact our support team for specific model details and assistance.

Certainly. Please notify us before production begins, and we'll arrange to document the process with photos/videos.

We will provide the following:

✅1:1 Layout Template– A precise design plan for accurate setup.
✅Wiring Diagram– Detailed electrical connections for seamless installation.
✅Installation Notes– Step-by-step guidance to ensure proper assembly.

✅Stud bolts & nuts & Power supply

We provide one year free replacement to non-human damaged signs.We will produce and ship to customers for free.